Keap Recensioner & produktdetaljer

The canvas feature of the campaign setting. Automated emails are pretty easy to set, and setup of the platform is easy.

You have to batch download contacts from the CRM, which takes hours. Their customer service is non-existent and hard to reach. You cannot easily download your CRM contacts, so be prepared to spend > 1 hour on exporting. Their API system is awful. And they hold your data hostage when you consider switching CRMS.

CRM & marketing automation for our small business

Simple Campaign Interface, Easy to clearly tag customers

Several times I have created landing pages for conferences only to have them not work after printed materials are made - The claims are escalated and unresolved. I have stopped using landing pages. They send email about problems, then send a retraction email, then retract the retraction. Webforms are limited - no progressive form ability - it is difficult to ascertain traffic sources, the information is there but requires many clicks and it is not possible to set up a simple dashboard to monitor information.

Client acquisition, nurturing, and communication.

the product has templates and lots of features you will never use

Its too complicated, its expensive, the sales staff sell you on the product promise training and then lock you into a product that requires a part time employee to manage. We dont have the resources to do that and we explained it to infusionsoft but they said thats too bad your locked in.The admin team would not release us from the contract even though we dont use it. WASTE of MONEY

We are trying to have an automated system that allows us to have touch points for existing client and new leads.... but it was just too complicated

It has incredible capabilities for campaign building and email marketing.

To do anything is SO VERY COMPLICATED! I’m very computer literate and I’m pretty sure every person on their customer support staff knows me by name at this point because I have to call them to do literally anything I’ve never done before. It’s very frustrating. I can’t imagine in this day and age that something so massive and with so many uses could be so un-userfriendly. In ecommerce, all purchases are listed under the credit card holder name so customers cannot make a purchase for anyone else, which happens frequently in our company. And the card readers, which are $50 each, do not accept debit cards or Canadian credit cards. We found this out the hard way, during a 500-attendee event we were running this month, in which half of the attendees were Canadian. I could list many more examples but I’m so tired of how unhelpful this program has been from the start I’d rather not dig up all the time and inconveniences it has caused us. I was encouraged to attend their 3-day University, starting on day 2, saying it wouldn't be a problem to catch up. I did attend, but even as a person whose job it is to frequently learn new computer software and systems, I feel as though without day 1, none of days 2 & 3 really stuck - they all built on day 1.

Honestly I think we have been trying to fit a square into a round peg. It has not solved our problems. It has increased our problems, and dramatically increased the amount of time spent on each task we thought we could use Infusionsoft for. It has only allowed us to make sales and collect information from customers, and even a "quick report" has proven to be extremely complicated.

Creating campaigns were a breeze... took training through sixth division.

Tech problems were a constant. Open rates dropped from 65% to under 20% the week I started with them.

Had loss of business.

I like having our sales and marketing contained in one system - setting up a product and campaign is great.

The inventory doesn't work. If someone attempts a sale and their credit card is declined, it still takes an item out of inventory, which is hugely damaging to our business model. I have reported this to Infusionsoft many times, and they do not care. Also their sales pages don't work on mobile devices and don't convert well.

Having an easily coordinated sales and marketing system

The campaign module. Easy to use across different brands

Customer support. Very low level of product knowledge

None.

It is a powerful CRM system for managing customers. Support is very good.

Did not receive what was promised, asked repeatedly for complete delivery finally arrived 6 mos into my contract, e-payment to Canada is fraught with problems, over-priced, website opt ins are broken, no one was notified and leads were simply lost, numerous problem escalated to higher support and solution always was, we know this is an issue, we're working on it.

managing relationships with a large number of customers and prospects. very few benefits as the system is unreliable.

The software does match up customer/prospects who provide their email with initial visits so we know where they are coming from.

- The system is cumbersome to use, both for novice users and power users. Our novice users cannot get anything done and given up, and as a power user I find it takes about 50 times longer to do anything useful in Infusionsoft than if I had straightforward database access like SQL. Its quicker to download everything to a csv file and edit in Excel on my desktop. - The email system is overly restrictive about us sending emails to anyone who complains. We have given up sending emails through Infusionsoft, and instead download the database and send email through another email provider that is less anal. - Infusionsoft support is completely useless. I have never gotten a useful answer from them, and most of the time they don't even understand the question. The answers on stackoverflow are much more accurate and informative than wasting time with Infusionsoft support. - Using the product just seems to be constant annoyances - like the fact that their automatic signoff does not seem to be based on idle time, but just clock time. So you can be in the middle of clicking menus, and all of a sudden get logged off due to 'inactivity'. -

We initially got Infusionsoft working to run trickle campaigns for out trial users, and that is about all it seems to be good for. We have tried to use it for email campaigns, but it keeps on getting in the way, and we now use email senders. We also wanted to use it for subscription renewals, but keeping the subscription data updated and accurate in the Infusionsoft is just more trouble than its worth. I originally thought that was because we hadn't spent the time to sort everything out, but after spending more time in the second year of our contract, we have pretty given up and will be looking for another solution.

Their customer service is awesome and friendly.

Very technical and clunky. Plus quite expensive for all the hours you have to put in learning the platform.

None at this point. I canceled after 4 months

Has great campaign creation options, has a great resource center for help if you need it.

The user interface is a little old fashioned and overcomplicated. I feel like individual tools might be more effective for the price.

You can create a pretty decent sales funnel and campaign to match. It's beneficial as you can set something up and it kind of runs itself after a while.

When first starting out in the online world, I saw some of the bigger players using Infusionsoft so I thought it was great -- I mean even Damon from Shark Tank endorsed it so it must have been great -- nope. Just great marketing.

1. We run a subscription site and for almost a year, Infusionsoft never billed a good amount of our customers yet could not explain why not -- all while still charging us the monthly fee. 2. When we asked for a refund of our charges, we were ignored for over a month until we threatened to tell our extensive social network to run in the opposite direction of Infusionsoft 3. Email delivery was lackluster 4. Financial reporting was terrible - which is why we were unaware of the non-charging 5. Affiliate program was difficult to understand and reporting was terrible 4. We lost over $10k

We thought we were automating our processes but in reality, our business was made more complicated. Don't' get me started on their campaigns.

The platform would be good for really small businesses who are just starting out. It's a good starting point.

The platform is not built for anyone who has experience deploying automation campaigns. It lack flexibility in template design and customization.

Marketing automation. We were able to launch the campaign for our client, but it took a lot of extra work to get the platform to do what we needed it to. We ended up creating a lot of assets outside of the system due to the issues in customization of template, etc.

Very little - extremely difficult program to use.

Similar to most Microsoft products, Infusionsoft has become way to complex and difficult to use.

Email marketing and some CRM aspects needed for our business.

It is fairly easy to use, for basic needs

The support is the worst part. They never seem to know what is happening and always tell me it must be something on my end. I'll send emails with random characters that don't appear in the test or the layout is not what was created, information gets lost (customer data, just gone!).

We are able to reach more customers, quickly with the email builder.

It's very easy to add a new user; it's easy to see basic information about a user without going into their full file.

It is not intuitive. The customization features can be great, but inconsistent. We have the same features customized across 10 different accounts, and when I go to look up/add information, half of them are in different places (and/or places that make absolutely no sense). You can't search across accounts even if you own them all. We run multiple communities and it is frustrating to search for someone and either get nothing or the wrong information because they're "actually" in a different account. The email broadcast is painful to use, and the updated version did not translate well from the previous iteration. I can't find any of my old templates easily, and have to revert to the old version constantly - adding about 3 more unnecessary steps to an already tedious process.

We use this for account management of thousands of members across over 1 dozen communities.

Infusionsoft can hold a lot of data and it has an incredible amount of features. If you're well equipped enough to figure out where they are and how to use the features, it could be a great product. However, it is not easy to use and doesn't have a lot of positive features. If you're willing to put tons of time and energy into learning the system, then you might get something valuable out of it.

It is NOT user friendly or intuitive. Many features seem almost "hidden" because they are so hard to find. Working with our current sales pipeline requires lots of fighting Infusionsoft's system. It is not simple to understand or to learn. I have been using it at my company for closer to two years and I'm still unsure of how to find certain pieces of information or how to set up certain features.

We use it for our sales pipeline and for automated emails, but we haven't seen much benefit. At this point we just feel stuck with it.

It is really hard to answer this question. The only reason we are still with Infusionsoft is because of the amount of money we have spent with them. After investing over $40,000, we are stuck until we can find a way out. The only thing we like it for now is pulling up a client' s information and log client notes.

I don't know where to start because everything you do in infusion cost money. I started infusionsoft in 2008. The initial start up cost back then was over $6,000. To be quiet honest, we have spent over $40,000. This is not an exaggeration. We were told we can use Infusionsoft for all our client relationship management needs including setup automation to allow the system to do a lot of the work for us. The program actually creates more work and keep in mind we have 9 staff members. I have hired consultants, used my staff, and tried myself and this system is not working for us. I don't know how anyone can because I'm pretty computer saavy, we have the funds to invest money to make something work, we are patient and understanding, hence still with them since 2008, and they can't seem to make me happy in any way. Our emails to prospects go to spam. I understand the nurturing system and the excuse they keep giving me. We nurture our list but even our clients don't always receive our emails. We have tried all their "perfect customer cycle" and everything else they pitch that is supposed to fix all our issues but still no luck.

Helping families send their children to college while making it affordable. No benefits other than all our clients information is in infusionsoft to access.

in theory its a great product but the customer service is horrible

I have a laundry list of what I dislike but the main points are: - they will oversell you on products and services and when you see them your very disappointed - Customer Service take forever to get back to you, I lost 15 days of my first month waiting for them to call me back (BTW I called them every day, they told me I had to wait until they called me back)

Never got to fully use the program because by the time my account was live my first 30days ran out and I cancelled and I am fighting the charges on my credit card. They really screwed me big time.

The support online chat answers in a matter of minutes. That is it.

The fact that the salesman sells you on the fact that you can run 4 websites within their software, which is complete s*** as you can only "tag" customers. WTF is the point in that! They want you to have a DIFFERENT set up for each business you have. So if you have 4 small sites, good luck trying to handle them all within IS. Imagine this, you write down every single lead of a piece of paper, then screw them all up and muddle them in a pile. Now try and find one from 2 days ago...

CRM, marketing automation, capturing leads, etc.