Zowie prisöversikt

Fast and visible results: - the process how Zowie works and boosts results; we’ve reached an automation rate of > 80% sooner than anticipated, with > 30% being handled entirely by chatbot and we do not stop on this, we go further with satisying results - interface is intuitive- we can find marjority of the data easily and create the automations without major hustle; we no longer have to spend a lot of days to building new automations and to come up with ideas

- there is a lot of very detailed data in analytics but would like to see more useful and accessible data to provide people with instant feedback; it has improved a lot but a first we needed to dig a lot to extract the data what we need

Zowie helps us to cover big % of the chats entirely but chatbot, without this we would need to have way much bigger capacity in our Customer Support department. We also can introduce and somehow advertise our products on LiveChat, share some discount codes with customers. Work is devided equaly and fairly between the agents which was very important to us.

Zowie has shown that AI can be the real-deal in providing efficient customer service. In just 6 months, we were able to automate almost 80% of our traffic & deflect 40% of inquiries received from our customers. Zowie allowed us to combine 3 major communication channels into one tool, which I previously did not know was possible. Zowie has become an omnichannel which our team desperately needed. Our agents no longer have to switch through multiple platforms which, in turn, increased productivty and allowed us to reach previously unattianble KIPs. On top of that, I never imagined working with AI will be so intutive - the capabilities of Zowie make it possible to build highly detail-oriented automations with little technical skills required. You do not have to be a tech expert to use the potential Zowie gives. The customer success manager is also very helpful and makes sure to stay in touch with us on periodical basis: to analyse our current needs and new areas which can be explored by our team.

The one thing that Zowie could improve on is their capacity to address any bugs or technical errors that are reported. In does not happen often, however when it does, the time it takes to identify the problem and resolve can be quite long. However, I know Zowie has already identified this as something to focus and are making efforts to make this experience more comfortable for their customers!

- Our growth in the recent years has been quite overwhelming for our customer service support. Hiring new agents on a constant basis on the ever-growing demand was not an attainable solution in the long run. Zowie has become an effective alternative, providing a worthy solution which was previously not considered. - Zowie handles our customer support team’s most repetitive and time-consuming tickets, allowing our agents to focus on more complex inquiries. In doing so, it’s making us more efficient and leaving customers satisfied. - Zowie has provided an omnichannel solution which we previously had trouble finding due to high costs. Zowie has made it possible for us to use outstanding tech solutions with fair costs.

Zowie as a team has helped us every step of the way to get our bot set up. They have created features for us and alays take on feedback and improvements.

The automations can be easily misunderstood by the bot and I wish there was a way to ask the bot to "exclude" certain phrases when it determines an automation. We have many similar customer comments which can be misconstrued.

Our Chatbot automation % has increased and we are coming up with clever ways to deflect chats into other, less time-sensitive, channels.

Efficient and fast implementation Very professional team, that has managed to successfully address all our needs Intuitive and easy-to-use platform Focus on e-commerce-> preconfigured automations specifically for the industry

Managing chatbots across different markets with varying complexity of products and procedures is a bit challenging. Some minor missing capabilities related to Freshdesk integration

Zowie is helping deflect simple customer inquiries helping our agents focus more on tasks that add value for the customers and the business Having a good chatbot helps us implement our chat/channel strategy

We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!

Minor inconveniences - Would love it if Zowie could operate on our ZD schedule vs setting manual off-hours in the dash, automating transcripts to members, but nothing major.

Like I mentioned above, Zowie is helping us solve for personalization of the member journey and hopefully increase conversion as well. A secondary goal would be to increase ticket deflection + cost per ticket.

Zowie works seamlessly with Messenger !!

The price is a bit high, but at the end of the day, you are saving

We can grow faster because Zowie takes care of our customers' questions

Chatbot is really great and quite easy to configure with multiple options and possibilities.

Some statistics could be displayed better, but this depends on what do you need.

The number of tickets per order was excessively high, and this was costing us a lot of money. Implementing Zowie helped us reduce this by an impressive 50%.

Zowie works great as a chatbot, the platform is very atractive and easy to handle.

Sometimes it feels like it needs too many learning phrases, and when using the chatbot. Some words are not linked to the learning phrases, so you get the wrong answer by the chatbot. The need to add the whole learning phrase can be a bit problematic as every question is made differently by each the customer.

Zowie is helping our customer experience department to solve most common tickets in our reatil company