Zoho CRM Recensioner & produktdetaljer

Conceptually, the features and cross application integration are very appealing. Many work well and are relatively straight forward to setup.

When things don't work as stated, they don't work at all. Some documented features no longer exist, or are not functioning in the manner described. Terrible support channels. I waited 5 days for technical support to assist in enabling a cross-platform function, between 2 Zoho applications (CRM and Desk), as the settings were broken, providing a 404 error. I requested a migration of data, which is stated to take less than 48 hours. 6 days in, still not completed, and I'm given the response "someone will follow up with you within 24 hours."

Attempting to utilize the product as an outbound sales solution, having data synced with existing customers and support inquiries. The product gets us about 80% of the way, however, very little is executed in entirety.

Email platform...that's the only thing I can honelty say i like.

The majority of the system is difficult to use and not easy to learn. Don't feel it's a beneficial program. Their customer service is hard to reach and get questions answered. Seems like they don't care to help.

Only happy with the email platform.

I like that it allows multiple accounts in one place

The prepublishing features didn't let you choose a thumbnail for videos on Instagram.

social media/crm support///we cancelled

The cost. That's literally it. It's rather cheap.

Honestly, there isn't a single that that Zoho CRM does to make it shine. Every other CRM I have used prior does everything Zoho does but better. The UI is slow, clunky, and not ergonomic. User roles and permissions are useless unless you are an Enterprise Edition user. Even then they are almost useless as well. The email templates are nice but clunky to use... And the built in templates don't render properly in some email clients. It is basically impossible to set up sensible record sharing rules.. Very basic functionality that is missing.

We are able to keep track of our customer records better than using paper or a Google Docs spreadsheet. Using the email templates we are able to send large quantities of emails quickly.

the features and software is fantastic, but this is a very serious issue and makes it worthless.

we employed an IT guy as our administrator, made him the admin user. we later had to sack him and then informed zoho and after a week of chasing and sending them proof of ownership, letter headed letters and even being the card holder that has paid for the service since day 1 they are refusing to give me access to my own account as admin until they have spoken with my ex employee?!?!?! it took them a week to even disable his login! god knows how much sensitive data has been stolen in that time!!! SERIOUS NEGLIGENCE !

0

Not much. Signing up was easy but then there were issues.

A man who spoke little English called me, never got my issues addressed... sent me numerous emails offering assistance, and then didn't return my replies.It was buggy from the start, didn't integrate as advertised, a reach chore.

ZERO. None. Moved on.

The software isn't bad...when it works correctly!!!

We have been working with Zoho for the past two months, and this was the ONLY job of two interns that work 40 hours a week. The only problem we had with Zoho was that the data was incorrect. Every time we tried to update our data (as instructed by Jay from customer service), it would create duplicates. We started with 8,000 contacts and ended up with 24,000. We called SEVERAL times to get help in merging these contacts, and we got different answers from EVERY person we called. The people we talked to were very rude. They talked down to us, and never understood what we were trying to do. Eventually we had to wipe the entire database clean and start from scratch. Very disappointed in our experience

We are trying to help our salespeople be more efficient with the doctors they visit. It is a very user-friendly software, but our experience has just been way to painful to sick with them.

It does everything you would expect of a CRM.

The back end tech support is beyond disgusting! Firstly I had to wait until 11am ISD time for a developer to arrive. A multinational tech company without a developer onsite until 11am IDS? Righty O! Then I was told the fix they needed to do would take all night. In the mean time, my payroll system which is rooted in Zoho, won't run. During their time promised to update I am met with lie after lie from 'tech support'. There is never a manager available if you have an issue, they are either out, or on a call. Typical stone walling, treating the customers like mushrooms!

Like any CRM, it solves a lot of problems. However, when you have a REAL problem, with there back end, they stone wall you, leaving you to pick up the pieces. Meanwhile, like an idiot, you keep paying them USD$1,000 per month...

Customizability is the only positive I can think of. Do not use this software unless you need a free CRM; you will lose data, have ongoing problems with email (and phone, if you make the mistake of trying to integrate a phone system), and will not receive any modicum of customer service when you ask about said problems.

Almost everything. I highly recommend looking elsewhere if you care about: not losing your data, critical phone and email systems functioning properly on a regular basis, or customer service. ZohoCRM has unfortunately been the worst SaaS experience in my career, and we are software developers. We lost data, never had a working phone system, were lied to for weeks by Zoho support about the phone system, and Zoho simply stopped replying to customer service inquiries. I would recommend anyone considering ZohoCRM to look at their forums, and the number of unfixed bugs that are years old, unanswered questions, etc.

Sales CRM

Detailed note taking ability across the platform.

Archaic and long form system that makes searches difficult.

Great for customer history amidst crowded market dominated by a single player.

Price was good. Like the chrome extensions.

Hard to configure, difficult to understand, help is minimal, both online. Support is pitiful and they don't understand the questions.. Little upgrading.

Tracking leads I find.

Fairly simple to use and has an ok amount of features to do what most people require.

Well, most things actually. There's a lot of features (maybe too many actually) but none of them are very well implemented. The UI is pretty old school. It's hard to find and do the things you need. We encountered data loss on a daily basis so sales people had to enter the same information multiple times. Not recommending this to anyone.

We started out with Zoho because it was cheap but soon realized that we need to move to another solution to actually have some benefits from using a CRM compared to just a spreadsheet.

After using the trial for a day or so, it has alot of nice features for the price. However, that may not be enough to use it.

5yr + Infusionsoft customer and I wanted to check out more options as I may (or may not) get more with my money using Zoho. After spending a ton of time sifting through your scattered bits and pieces of what you can offer and calling a phone number, we get a man in another country that keep's placing us on hold to connect us to sales. HELLO we called the number that said sales, why are we being connected to a tech specialist? Strike 1 as it seems your infrastructure is as cluttered as your website. We request to be called back because the man on the other end can't get in touch with someone. After more digging around on your website, we register for a few trials and now want to know a TOTAL COST for products we would need. Captain obvious says we should see this all on one page - nope! Everything is scattered about and we can't find anything that lists a PACKAGE price. Everything on your website is a complete mess and confusing. Nothing is orderly and is definitely not created with customer friendliness intentions. It looks like a software developer decided on the appearance. Strike 2 as now you're wasting our time. We call another number that CLEARLY says if you are ready to purchase call this number, we call and low and behold another tech man in another country. He puts us on hold a few times looking for a sales specialist to help us. HELLO! It says the number we called was to SALES, hell you're own voice messaging menu said press 1 for the Sales CRM, why are we getting tech support? Something is clearly wrong. After finally speaking to someone that can help us, we get a call back about 40 minutes later from some other sales specialist. Once we told him we were already in contact with someone, he hung up the phone on us!!!! Strike 3! You're OUT! You just can't make this stuff up folks! How on earth are you people in business? What do your customers do when they need to contact billing ? Call your IT department??? Clearly, you have issues with how you route or how you handle your calls. I could only imagine if this was the sales process how you guy's handle support. Frightening...

CRM, Email marketing, ecommerce

When its working its great and I love it

Tech support when we have an issue is very slow and poor and they call back service doesn't work. They promised to call me in 30 mins and never called at all.

I cant comment the moment cause I'm so upset and desperate for tech support

Easy to set up & run - BUT lacks the MAJOR ability to schedule a future phone call to a potential customer. For a mobile sales person this is an absolute MUST!

Inability to schedule follow up calls in the future. How can a CRM lack this. There is a work around; however after using Base CRM I just could not bother; too cumbersome. I am going back to base.

Unfortunately my major use is scheduling contact with my customer base; this is the most basic requirement. Looking at the forums it appears that Zoho have been ignoring this for OVER 3 years! I spent 3 hours to find I could Not do the most fundament chore associated with my role!

A little while back, I was helping a friend select technology to manage CRM and other basic functions of his small business. I stumbled upon Zoho while doing some research and elected to give it a shot. It unfortunately was a fairly substandard experience. The tool itself was less than intuitive to use for even basic tasks and the overall design of the tool looks terrible in my opinion. It certainly gets the job done, if you can wrap your head around some of the workflows in the tool, but it was certainly difficult to do.

I found the tool just a bit harder to use then other products on the market and though it's free it's not a scalable solution long term for many companies looking to expand.

Not provided

1. Good interface 2. Multiple integrations available 3. Simple learning curve 4. Our BDE were able to add/manage accounts/sales very easily 5. Custom dashboard available for reporting

1. Dashboard sometimes takes time to load 2. Mobile app not user-friendly 3. Adding individual licenses can be expenses

Good CRM tool for startups & scaling team

This CRM enables me to effortlessly run bulk email campaigns by importing both email addresses and content. Additionally, I can easily track these emails by generating simple reports.

It would be beneficial if they increased the limit for bulk email campaigns.

Running email campaigns with Zoho helps us increase sales by receiving instant replies. Zoho CRM aids in tracking responses, distinguishing between those who have replied and those who haven't. I genuinely appreciate the platform's construction, and it's commendable to see Zoho as a fast-growing company. Thank you, Zoho, for providing this excellent platform.

This Platform helps me to track my Clients/Customers details. Zoho CRM Platform give me every single notification like your customers dues are coming and etc. This helps me to create my future Planing based on upcoming work load.

They should have kept all important headers at one place OR they should give us to make one folder of the important headers, which we want to see.

As I told earlier, that this Platform helps me to track my client data with the pop-up of there coming dues. This helps us to be ready with the papers/Email for the Client.

Zoho provides multiple business solutions, and one of the standout features is their platform that allows me to create invoices before the due date. This platform automatically generates and sends invoices before my client's software expires, helping me avoid delays and provide timely solutions to my customers.

I don't have anything that i don't like about Zoho Platform. I really like the platform as this gives me better solution everytime.

The Zoho Platform is a valuable tool for our company, aiding in lead assignment, tracking, deal closure, and invoice generation. This saves our lots of time.