Userlike Recensioner & produktdetaljer

Userlike is easy to install and the set-up also works very well. I'm already looking forward to our first leads.

Userlike works and everything is fine at the moment

leads, prospects and support

Quick and easy setup. Hosted in Germany (GDPR conformity)

Free Plan offers too little functionality, paid plans are rather expensive.

Connecting to customer's over a new channel

Facilità di utilizzo buona personalizzazione

Migliorare i gruppi e l offline cmq sono dettagli

I contatti con i clienti

I do like the simplicity of it....and many possibilities

To hard to find something to dislike...sincerely

Need to reach more clients...one more door open to cantacts

Die Video-Anleitungen sind sehr hilfreich.

Die Struktur im Backend habe ich noch nicht ganz durchschaut, das Tutorial zu Beginn hat schon etwas geholfen.

Chatfunktion auf bestimmten Seiten verfügbar machen und Alternativnachricht bei Offline-Modus

That you're able to customize it to your branding and track the customers after they've sent you a chat message.

That there's no app available to use on yourp hone.

Allowing customers to ask questions and receive answers quickly in order to fasten the buying process.

I appreciate how easy it is to set up and utilise

havent managed to find an android app to reply to messages when on the road

giving potentital customers a chance to engage without the hassle of phone calls or ongoing email chains

There is a trial which not all websites have

There is not a big amount of time for a trial

I m trying to add a bot.

The Configuration I like best. You can create the chatbox design and functions within minutes.

There's nothing to mention. Everything ist well done.

To get in contact with customers. To solve their problems, answer questions.

Easy to implement, Lots of channels available and more ... API and I hope a SDK soon

nothing. Sometimes reactivity of the interface

Communication with customers made even more easy

You can take a screenshot of the users view during a support session. This makes our job very easy when we help customers.

Answering offline message should be a build in feature. It would make our workflow so much easier.

We help our clients with problems in realtime. Clients can leave us messages any time and are more likely to leave feedback.

It is a really good SaaS app. The dashboard offers us functions for team management, operators can interact with each other. This is one of the greatest advantages of this app, the ability to join the support team in the same environment, and this brings additional benefits such as consistency and simplification of teamwork. It offers functionality at the best price. It allows us to offer an excellent service to the client, extract relevant metrics, and most importantly, it offers us a channel to receive the questions of the users.

I have no complaints or negative reviews for this software.

It helps us improve our customer service, increase operator productivity and quickly respond to user requests. It also provides us with data to innovate our services and satisfy the demand of our customers.

Userlike provides key features to improve our customer service, such as chat bot, offline chat and chat monitoring. Its interface is user-friendly, it is easy to operate and customize. Provides easy integration with other apps and good customer support.

I have no complaints about this app, it fits the needs of our company.

Improve the customer support experience.

I recommend it, it is a simple and useful software. Its graphical interface is practical and intuitive.

Sometimes fails the connection to the server. No significant flaws in software functionality.

It is easy to configure. The communication with the client is fast and effective.

- clear chat window - you could click on a break button

- better notifiactions that you couldn´t miss a chat

Solving Business problem: answering directly questions when a customer visits our website

userlike ist sehr gut grafisch aufbereitet und hat zudem eine Möglichkeit das Branding einzunorden. Online-Chat ist das wichtigst verfügbar zu machende userbility-Merkmal das es umzusetzten gibt. Nach verschiedenen Test kristalisiert sich userlike als Front-Office fast führend ein

Die Backoffice-Funktionalitaet ist hoch erklaerungsbedürftig um nicht zu sagen das es den Anschein macht das es nicht ausgereift ist. Warum ist dieses hier zum Bsp ein amerik. System ?

User-Contact

- google tagmanager integration - piwik - browsernotification

- no connection to skype - other things, I dont know

Better user supprt

Very quick setup, easy user management, intuitive system

Honestly cant think of anything right now :)

It helps providing interactive service (and therefore an opportunity to 'catch' users on the site) for small organisations withouth much infrastructure.

Nice design. Easy integration in our website. Cool funktionality. Created first leads while testing. Clear and easy to use operating panel.

Currently, I can not say anything negative.

We generate leads more faster and directly. We get quick respons from our website.

Beaucoup de possibilités via le paramétrage proposé Prise en main et mise en oeuvre facile

pas de version française du back office userlike

les plus : échange rapide avec les visiteurs/clients