Freshchat bakgrundsoskärpa
Freshchat logotyp
Freshchat
4.5
(306)
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Freshchat recensioner och produktdetaljer

Freshchat översikt
Vad är Freshchat?

Freshchat är en modern meddelandelösning för enkel kundservice för den digitala första kunden förankrad på artificiell och mänsklig intelligens över meddelandekanaler. Den belyser nyckelfunktioner inklusive smartare konversationer, som är tillgängliga på första och tredje parts meddelandeplattformar inklusive webb, mobil, app, WhatsApp, Apple Business Chat, Facebook Messenger och mer. Den har också smartare självbetjäning som drivs av AI-chatbots och smartare operationer som hjälper till att sänka kostnaderna för support.

Företag Freshworks
År grundades 2010
Företagsstorlek 5001-10,000 anställda
Huvudkontoret San Mateo, Kalifornien
Sociala medier
Freshchat-kategorier på Findstack
Ställ frågor om Freshchat
Vad är Freshchat bäst för?
Hur jämför Freshchat med ChatBot?
Vilka är fördelarna och nackdelarna med Freshchat?
Freshchat Produktinformation
Capabilities
AI
API
Segmentet
Litet företag
Mid Market
Företag
konfiguration Moln / SaaS / Web-baserat, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (liverepresentant), chatt, e-post/hjälp, vanliga frågor/forum, kunskapsbas, telefonsupport
Utbildning Dokumentation
Språk Engelska
Freshchat Awards
Findstack 2024 Allmänt märke
Freshchat-funktioner
Agentsamarbete
Agent Performance Analytics
Ljud- och videochatt
Automatiserade svar
CRM Integration
Färdiga svar
Chattkryptering
Chatt historik
Chat Routing
Chattaggar
Chattransskriptioner
Chatöverföring
Chatbot-integration
Co-surfning
Anpassad varumärke
Anpassningsbara chattwidgets
E-postintegration
Feedback insamling
Fildelning
Mobil kompatibilitet
Flerspråkigt stöd
Offlinemeddelanden
Proaktiva chattinbjudningar
Köhantering
Realtidschatt
Integrering av sociala medier
Skrivindikatorer
Besöksanalys
Dashboard för besöksinformation
Besöksspårning
Freshchat Media
Freshchat 0
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Freshchat skärmdumpar
Villkor
Vår forskning är sammanställd från olika auktoritativa källor och avsedd att ge allmänna råd. Vi garanterar inte att våra förslag kommer att fungera bäst för varje användningsfall, så överväg dina unika behov när du väljer produkter och tjänster. Dela gärna din återkoppling.
Senast uppdaterad: November 05, 2024
Freshchat logotyp
306 Freshchat Omdömen
4.5 ut ur 5
Small Business (50 eller färre anställda)
April 16, 2018
 Källa
Helhetsbetyg:
5.0
AM
Anshul M.
Senior produktingenjör
"Får jobbet gjort!"
Vad gillar du bäst med Freshchat?

The way FAQs are presented is beautiful. The ability to have multiple chat channels is a plus. Their support is on point. Push Notifications work as expected. Analytics and autoresponders are useful.

Vad ogillar du med Freshchat?

Mobile App functionality for agents is limited. Formatting of response and FAQs goes wrong often (blank lines are trimmed). Would like to have a way to run campaigns for existing users. CSAT fails sometimes if an issue is reopened. Would appreciate if we could assign multiple labels to a conversation. It'd also be good if we could have a screen where user keys in their name/email id (optional/mandatory) before being able to start a conversation.

Vilka problem löser Freshchat och hur gynnar det dig?

This serves as our end-user customer support platform. This is useful as customers using our product often have troubleshooting/sales queries. Our support team engages with the customers and helps make the product better, and solve their issues.

Enterprise (> 1000 emp.)
Februari 05, 2018
 Källa
Helhetsbetyg:
5.0
SM
Skylar M.
chef
"Unik"
Vad gillar du bäst med Freshchat?

Freshchat is a software that has been very unique since the beginning. It uses a cute design that help you focus on what you're doing with an interface full of characteristics that can provide you a well use of the software. I like it's easy to communicate with your customers in a live chat, and you have a priority box where you can keep the collected data. The mobile app is just as pretty and helpful.

Vad ogillar du med Freshchat?

I like everything about this software except the pricing, it's a little expensive.

Vilka problem löser Freshchat och hur gynnar det dig?

Freshchat provides us with the capability to support our customers wherever they are and in real time. We are able to respond to their questions fastly and easier.

Mid Market (51-1000 emp.)
December 22, 2017
 Källa
Helhetsbetyg:
5.0
Jitesh D. avatar
Jitesh D.
Senior Growth Product Manager
"Imponerande användargränssnitt för utmärkt kundsupport"
Vad gillar du bäst med Freshchat?

The UI is very impressive, not only for the end-user but also for the agent panel.

Vad ogillar du med Freshchat?

Bot feature is not very capable yet (I think it is in their pipeline)

Vilka problem löser Freshchat och hur gynnar det dig?

Prior to using Freshchat, we were using Intercom for our website chat. With Freshchat, we realised that adding FAQs was super-easy and it was also intuitive for the end user to navigate through the FAQs. The integration with the mobile apps was easy and we managed to integrate Freshchat across all platforms. Customers are loving the chat feature.

Small Business (50 eller färre anställda)
November 18, 2017
 Källa
Helhetsbetyg:
5.0
DV
Damien V.
Kundservice
"Ta kundtjänstchatt till nästa nivå"
Vad gillar du bäst med Freshchat?

The fact that Freshchat is not a classic chat where you need to be online to attend to your customers. We work with a team of volunteers and even when there is no one available, the bot gathers the information and data from the customer and we can attend to the customer as soon as when there is someone available. This way we never lose interest from the customer.

Vad ogillar du med Freshchat?

If we synch Freshchat with our Freshdesk the chats are moved into Freshdesk tickets. Unfortunately we cannot reply from within Freshdesk. When we are not online and when a Freshdesk ticket is created it would be a great possibility to continue the conversation within Freshdesk to follow up and provide our customers with the requested quotation for example. If the chat gets to a quotation we now manually need to create a lead in Freshdesk.

Vilka problem löser Freshchat och hur gynnar det dig?

We mainly answer the "quick questions" but from time to time customers also request a quotation after having a chat with one of our agents.

Small Business (50 eller färre anställda)
November 01, 2017
 Källa
Helhetsbetyg:
5.0
MS
Martin S.
Vd
"Snabbverktyg för kundfrågor"
Vad gillar du bäst med Freshchat?

That we don´t sign in or out from the chat that we had before. The campaigns works good

Vad ogillar du med Freshchat?

It´s a new software so functions are rolling out more and more. I would like to have a better BOT that can use the FAQ to answer costumers before an agent steps in.

Vilka problem löser Freshchat och hur gynnar det dig?

Quick questions from costumers that we can answers.

Enterprise (> 1000 emp.)
Jan 05, 2024
 Källa
Helhetsbetyg:
4.5
AM
Aarti M.
Grundare
"Bygg interaktioner och teamengagemang"
Vad gillar du bäst med Freshchat?

Modern messagin software, helps to build interaction. Helps in business growth and all messenger in one platfor. good customers support and user friendly

Vad ogillar du med Freshchat?

Nothing in particular but need a Manual to understand more

Vilka problem löser Freshchat och hur gynnar det dig?

Good for secure conversation and being user friendly

Mid Market (51-1000 emp.)
November 29, 2023
 Källa
Helhetsbetyg:
4.5
SM
Suhail M.
Grundare
"Färsk chattprestanda"
Vad gillar du bäst med Freshchat?

Feutures and perfoacnce in Freshchat is good

Vad ogillar du med Freshchat?

Freshcht need to interigtae with X platfrom

Vilka problem löser Freshchat och hur gynnar det dig?

We are communicating with our client for Approintments

Mid Market (51-1000 emp.)
November 20, 2023
 Källa
Helhetsbetyg:
4.5
LJ
Lindsey J.
Kundtjänst Rep
"älskar enkelheten att använda!"
Vad gillar du bäst med Freshchat?

being able to jump from chat to chat is great. canned responses are easy to create and I love that i can use hotkeys to fill in the responses.

Vad ogillar du med Freshchat?

sometimes the chats come in too quickly or there is little to no notification when a new chat pops up.

Vilka problem löser Freshchat och hur gynnar det dig?

customer support with multiple languages is very beneficial. although sometimes the translation is a little off.

Mid Market (51-1000 emp.)
Oktober 27, 2023
 Källa
Helhetsbetyg:
4.5
Abhishek M. avatar
Abhishek M.
Kunddriftsspecialist
"Bra UI"
Vad gillar du bäst med Freshchat?

Freshchat has the best AI operated bot which has great responses. It gives a pleasure of using it.

Vad ogillar du med Freshchat?

Questions can be more easier. Bot responses can be more quick

Vilka problem löser Freshchat och hur gynnar det dig?

It reduces manpower and the hassle of typing which helps user to get to thr point quickly rather than waiting in queues.

Mid Market (51-1000 emp.)
Oktober 25, 2023
 Källa
Helhetsbetyg:
4.5
Anand k. avatar
Anand K.
Customer Support Executive
"Färsk chattrecension"
Vad gillar du bäst med Freshchat?

Fresh chat is one of the best CRM software I've used and the best part is about it's AI tool which helps in paraphrasing and summarising the conversation in a concise manner which saves a lot of time.

Vad ogillar du med Freshchat?

Did not came any of us dislike till now but whenever the sound of a new chat it can be modified apart from that is good to go.

Vilka problem löser Freshchat och hur gynnar det dig?

I'm into customer support where we solve customer issues through calls email and chat and were taking use of fresh chat to solve our customer queries.

Small Business (50 eller färre anställda)
Oktober 14, 2023
 Källa
Helhetsbetyg:
4.5
Rushika L. avatar
Rushika L.
Kundsupportchef
"Bra användargränssnitt"
Vad gillar du bäst med Freshchat?

INTERFACE EASY TO USer and easily understand to everyone

Vad ogillar du med Freshchat?

Nothing of now it's good use for chats n have lots of fun

Vilka problem löser Freshchat och hur gynnar det dig?

Good support if any troubleshoot occurs on timely manner

Enterprise (> 1000 emp.)
Augusti 18, 2023
 Källa
Helhetsbetyg:
4.5
PB
Del B.
Grundare
"CRM-plattform som du kan lita på"
Vad gillar du bäst med Freshchat?

- Out of the box features - Quick integration - Quick support

Vad ogillar du med Freshchat?

- Limited customizations - A bit expensive

Vilka problem löser Freshchat och hur gynnar det dig?

- Helping our customers reach out to us - Generates tickets which are used by the agents to reach out to customers and help them - Chat feature for solving customer queries in real-time

Small Business (50 eller färre anställda)
Augusti 10, 2023
 Källa
Helhetsbetyg:
4.5
SS
Sourav S.
Grundare
"Fördelar med Freshchat"
Vad gillar du bäst med Freshchat?

Freshchat never lets you miss any updates or request from the Cx or the trainer. Evem we can share notes in private if we want anybody else to work on the request. It is the best platform to work within a huge team.

Vad ogillar du med Freshchat?

Can think any such thing about freashchat, everything has teir own upside and down side, but no such thing came up from freshchat till now, been more than a year now and still findin it verymuch usefull.

Vilka problem löser Freshchat och hur gynnar det dig?

Timely reminders to cx and trainers, automatic assigning of chats specific to region. one tap options for replying to cx's accordingly. vetymuch time saving, easy to operate and with zero glitches.

Mid Market (51-1000 emp.)
Juli 18, 2023
 Källa
Helhetsbetyg:
4.5
AR
Abhishek R.
Grundare
"Bra funktioner för meddelanden"
Vad gillar du bäst med Freshchat?

It helps smooth interaction with coustomers and the messaging features are really good!

Vad ogillar du med Freshchat?

It gets stuck sometime but it also may be due to my network fluctuations.

Vilka problem löser Freshchat och hur gynnar det dig?

It helps is campaigning, team box, live chats and many more issues getting resloved

Mid Market (51-1000 emp.)
Juli 15, 2023
 Källa
Helhetsbetyg:
4.5
DT
Devdas T.
Grundare
"Senior Manager kundframgång"
Vad gillar du bäst med Freshchat?

Easy to use, user friendly. the reports are amazing and it gives me a compete picture of the ipoerformance at one glance.

Vad ogillar du med Freshchat?

The speed and to schedule an appointment with POC

Vilka problem löser Freshchat och hur gynnar det dig?

The best tool to optimize customer experience along with social profile of the customer

Mid Market (51-1000 emp.)
Juli 14, 2023
 Källa
Helhetsbetyg:
4.5
RK
Raman K.
Grundare
"Fantastiskt verktyg för support"
Vad gillar du bäst med Freshchat?

Allows is to easily manage our chat support with our customers and ticket raising is easier.

Vad ogillar du med Freshchat?

Nothing much, it can be a bit faster and beautiful. Otherwise functionality wise it's awesome

Vilka problem löser Freshchat och hur gynnar det dig?

It helps us to connect with our customers on the website and resolve their queries resulting in happy customer reviews.

Small Business (50 eller färre anställda)
Juli 14, 2023
 Källa
Helhetsbetyg:
4.5
AR
Abdul R.
Grundare
"Stressavlastning"
Vad gillar du bäst med Freshchat?

The speed of the freshchart is very impressive it helps to resolve query soon

Vad ogillar du med Freshchat?

There is no specific dislikeof freschart as its allover well and good

Vilka problem löser Freshchat och hur gynnar det dig?

Freshchart helps in resolving the queries of the customer and it helps to satisfy the customer on its best.

Small Business (50 eller färre anställda)
Juli 14, 2023
 Källa
Helhetsbetyg:
4.5
JR
James R.
Grundare
"Hjälpsam plattform för att öka kundupplevelsen."
Vad gillar du bäst med Freshchat?

Innovative user interface which helps in building customer satisfaction and to revert back on realtime which helps to build a long term business relationship..

Vad ogillar du med Freshchat?

Additional Filters could have been included, in order to select the resolved count and allocated count for easy sorting and this definitely helps in fetching the data as required

Vilka problem löser Freshchat och hur gynnar det dig?

Helping the users on realtime updates and addressing the issues on realtime to ensure customer satisfaction, meeting the expectations and assiting users as per the query

Small Business (50 eller färre anställda)
Juli 14, 2023
 Källa
Helhetsbetyg:
4.5
SA
Satish A.
Grundare
"Freshchat är lättare att använda och navigera, det förenklar vårt jobb"
Vad gillar du bäst med Freshchat?

Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes

Vad ogillar du med Freshchat?

Some times there will be delay in time for showing the assined chats or converstation as this results in poor reply time it will be good if it gets fixed going further

Vilka problem löser Freshchat och hur gynnar det dig?

Best platfirm to assist customer queries and concerns, quick resolution of queries and complaints, instant response to user queries and tat based resolution ...

Small Business (50 eller färre anställda)
Juli 13, 2023
 Källa
Helhetsbetyg:
4.5
JM
Joseph M.
Grundare
"Freshchat är livlig att arbeta med."
Vad gillar du bäst med Freshchat?

Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.

Vad ogillar du med Freshchat?

I would not dislike fresh chat other than some few updates that it would need from time to time.

Vilka problem löser Freshchat och hur gynnar det dig?

It basically eases communication between the team and the customers

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